FAQs
General
How do I apply a discount code to my order?
We regularly offer promotional discounts, which can include anything from monetary discounts to free gifts with purchases. Bundle savings are applied automatically in your cart: buy 2 booties and save 15%, buy 3 or more and save 25%. Some are automatically applied to the item, such as sales and outlet shopping, others may require you to enter a code. Please be aware you can only apply one discount/promotion per order.
To use a discount code on your order first add the product(s) you would like to purchase to your bag and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "Apply".
Has my discount code been applied to my order?
To double check your discount code has been applied to your order please check your order confirmation, which is sent to the email you used to checkout, and see if your discount code is listed next to "discounts".
Do you have a size chart?
We do. Please refer to our Size Guide page. If, after reviewing the chart you are still uncertain about what size to order, you could always contact our support; we are here to help!
Can baby booties be worn outside?
Designed to be worn at home, nursery style places and in the stroller for non-walking babies.
Parents Need to Know
When to wear baby booties?
Our booties are made for babies from newborn to about 3 years old. They keep little feet warm and covered at home, in the nursery and in the stroller.
What are the soles of baby booties like?
Our booties have a soft, flexible non-slip sole that bends easily for crawling and first steps.
What are your booties made of?
Our booties are made from soft cotton fabrics, and many styles have an organic cotton inner lining. Each product page lists the materials for that style.
How to wash baby booties?
Your product will retain its quality if it is machine washed in 30 degrees cold water, turned inside out with non-shedding clothes and not thrown into the dryer.
Policies
What are the payment options?
We accept all major credit cards. You can also pay via PayPal, Shop Pay, Apple Pay or Google Pay.
How do I change or cancel an order?
An order may be modified or cancelled prior to shipping. Please contact us to inquire whether it is still possible to change or cancel your order.
What countries do you ship to?
Shipping is available anywhere in the United States. We're unable to ship to other countries at this time. Standard shipping is $4.95 and FREE on orders $44+, with delivery in 5-7 business days. Expedited shipping is available at checkout.
How do I check the status of my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and link. You can also see your order status anytime by signing in to your account. Questions? Email us at info@ellabonna.com.
What is your return policy?
Every order is covered by our 30-Day Stays-On Guarantee: if your booties don't stay on, contact us within 30 days of delivery for a refund. Size exchanges are free within 30 days, and unused items can be returned within 30 days. More information on our return policy and instructions for returns and exchanges can be found on our Refund Policy page.
What is your privacy policy?
Details of our privacy policy can be found on our Privacy Policy page.
What are your Terms of Service?
Details of our terms of service can be found here.